Are you being billed correctly by UEDCL?
One in three commercial utility bills in Uganda contains a measurable billing error or tariff misapplication. Orijtech Energy independently verifies your billing against actual meter readings and identifies any overcharges.
1 in 3
commercial utility bills contains a measurable error
Most billing errors go undetected — and unchallenged
Very few commercial customers have the metering data or the tariff expertise to independently verify what they are charged. UEDCL bills contain multiple components — energy charges, maximum demand, power factor penalties, levies, and VAT — and an error in any one of them can represent a significant cost.
Billing disputes with utilities are resolved in favour of the customer when supported by independent meter data and a clear technical audit trail. Without one, most overcharges are simply absorbed as a cost of doing business.
What we check
- Tariff classification vs. actual consumption profile
- Maximum demand recording accuracy
- Energy consumption vs. sub-meter readings
- Power factor penalty calculation
- VAT at 18% applied correctly
- All applicable levies and their correct rates
- Time-of-use period allocation (where applicable)
- Historical billing against available meter records
Six billing errors that regularly go undetected
Wrong tariff classification
Customers placed on a higher tariff band than their actual consumption profile warrants — a common issue for facilities near a tariff threshold.
Maximum demand overcharge
Demand recorded during a brief, unrepresentative event (motor start, fault current) used as the billing demand for the full month.
Meter reading errors
Estimated readings applied for multiple billing periods without actual verification, leading to accumulated billing discrepancies.
VAT and levy misapplication
VAT charged at incorrect rates, or applicable levies applied to exempt customer categories. VAT in Uganda is 18% — misapplication affects both over and underpayment.
Power factor penalty errors
Power factor penalties applied incorrectly or calculated on the wrong basis relative to the customer's tariff schedule.
Time-of-use period misclassification
Consumption recorded in the wrong time-of-use period due to meter clock errors, resulting in peak-rate charges for off-peak consumption.
From bills to verified audit trail in three steps
Bill and data collection
We collect 12–24 months of UEDCL bills and any available meter records, installation documentation, and tariff correspondence.
Independent verification
Each bill component is recalculated using your meter data and the applicable tariff schedule. Discrepancies are quantified and documented.
Audit report and dispute support
A detailed audit report with findings, supporting calculations, and a formal dispute letter where overcharges are confirmed. We support you through the resolution process.
Ongoing verification as part of your monitoring programme
Clients on the Orijtech monitoring platform benefit from automatic monthly bill verification — each new UEDCL bill is checked against the previous month's sub-meter data before it is paid. Discrepancies are flagged immediately, not discovered months later.